Customer Representative

WHAT DO WE EXPECT FROM YOUR ROLE?

To provide support to our customers on our e-commerce site according to their requests through the phone, WhatsApp, and live support chat,
Following orders through our e-commerce management panel and leaving the customer satisfied,
Eliminating problems in existing applications and supporting new developments,
Contributing to development to cause ideas, to create a better process and a better development environment,
Creating culture by using new technologies to be used within the company,
Contributing to development to generate ideas, to create a better process and a better development environment.

No waste time at traffic with working from home,
1 day of paid leave so that you can party on your birthday,
Opportunity to benefit from health services in institutions contracted with complementary health insurance,
Opportunity for continuous self-development with both individual and team training,
Being a part of the Jengal team that supports innovative ideas, loves their job, and values teamwork.
1-hour break opportunity that you can rest at your work shifts,
Work Shifts;

Morning:6 AM to 2 PM or 8 AM to 4 PM
Afternoon: 2 PM to 10 PM or 4 PM to 12 PM
Night: 7 PM to 3 AM or 10 PM to 6 AM

Excellent command of written and spoken English and Turkish,
Customer-oriented problem solver who can identify root causes and recommend corrective actions,
A good team member with good communication skills for speaking with customers from all over the world,
High motivation to innovate,
Open to learning and willing to improve,
Proactive and having a solution-oriented perspective