Customer Representative

WHAT DO WE EXPECT FROM YOUR ROLE?

To provide support for the customers on our e-commerce site according to their requests through the phone, WhatsApp, and live support chat,
Following orders through our e-commerce management panel and leaving the customer satisfied,
Eliminating problems in existing applications and supporting new developments,
Contributing to the development of new ideas, a better process and a better development environment,
Creating culture by using new technologies within the company.

Excellent command of written and spoken English and Turkish,
Customer-oriented problem-solving skills to identify the primary reasons and recommend corrective actions,
A good team member with good communication skills for speaking with customers from all over the world,
Eager to embrace flexible shift hours and keen on maximizing productivity by working from home, avoiding the daily commute,
Highly motivated for innovation,
Open to learning and willing to improve,
Proactive and having a solution-oriented perspective.