WHAT DO WE EXPECT FROM YOUR ROLE?
- To provide support for the customers on our e-commerce site according to their requests through the phone, WhatsApp, and live support chat,
- Following orders through our e-commerce management panel and leaving the customer satisfied,
- Eliminating problems in existing applications and supporting new developments,
- Contributing to the development of new ideas, a better process and a better development environment,
- Creating culture by using new technologies within the company.
WHAT ARE WE LOOKING FOR?
- Excellent command of written and spoken English and Turkish,
- Customer-oriented problem-solving skills to identify the primary reasons and recommend corrective actions,
- A good team member with good communication skills for speaking with customers from all over the world,
- Eager to embrace flexible shift hours and keen on maximizing productivity by working from home, avoiding the daily commute,
- Highly motivated for innovation,
- Open to learning and willing to improve,
- Proactive and having a solution-oriented perspective.